Refund Policy

Returns of Unused products

Unused products purchased from may be returned within 30 days of your receipt of the products by contacting us through the email. To be eligible for a return, the bike must be unused, free from dirt, dust, and be in the same packaging and condition that you received it. The box must be sealed and unopened. Please ship your bike back in its original box. Subject to a 20% restocking fee. Original shipping charges are non-refundable. Customer pays to ship both ways if they wish to do an exchange.

Sale/Refurbished Products Return Policy

Sale merchandise and refurbished products are sold “as is” and are not eligible for return.
Non-returnable items include, but are not limited to:
Used, Undamaged products
Special orders
Gifted orders
Products that show wear

*If non-returnable items are returned without authorization from our Customer Support team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

If your approved return passes our inspection, you may receive an exchange, store credit, or a refund. Please address your return to:

Best Cook Tool

c/o Return - #Order Number

4560 Eucalyptus Ave. Suite A
Chino, CA 91710, US